Last updated: 01 January 2026
At Noor E Bahar, we aim to ensure customer satisfaction with every purchase. This policy outlines the conditions for returns, exchanges, and refunds.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
- The product received is damaged
- The wrong product was delivered
- The item has a manufacturing defect
Requests must be made within 48 hours of receiving the product.
2. Non-Returnable Items
Returns or exchanges are not applicable if:
- The product has been used or worn
- The product is damaged after delivery
- The original packaging is missing
- Color variation due to lighting/screen differences
3. Exchange Policy
We offer exchanges for:
- Size issues (if applicable)
- Product defects
- Wrong item delivered
Exchange approval depends on product condition.
4. Refund Policy
Refunds are applicable when:
- Replacement is not available
- Order cancellation approved before shipment
- Verified product damage upon delivery
Refund processing time:
5–10 working days after approval.
5. Cancellation Policy
Orders can be cancelled:
- Before shipment confirmation
- By contacting support immediately after order placement
Orders already shipped cannot be cancelled.
6. Return Process
To request a return or exchange:
- Contact support via phone or email
- Provide order details and issue description
- Share product images (if damaged)
- Wait for confirmation from our team
Return instructions will be provided after approval.
7. Shipping Charges
- Delivery charges are non-refundable
- Return courier cost may apply depending on the case
8. Contact for Support
Phone: 01613543168
Email: noorebahar01@gmail.com
Important Note
For hygiene and product safety reasons, certain items may not be eligible for return once opened or used.